FREQUENTLY ASKED QUESTIONS

General FAQs

What is ScalePrint Designer & Variants?

ScalePrint Designer & Variants is a web-to-print designer app for Shopify. The product customizer features an easy-to-use user interface. You can integrate it with your store, and the window will show over your webpage.

Will I have my own products in ScalePrint Designer & Variants?

Yes. There are no pre-integrated products on the web-to-print designer. You can configure your own products in the solution, and our team helps you with the setup.

Is ScalePrint Designer & Variants responsive?

Yes, ScalePrint Designer has both desktop and mobile views.

How much do you charge for the ScalePrint Designer & Variants?

We charge a monthly subscription fee. For more details, please visit our pricing page.

Can I cancel my subscription from the ScalePrint Designer & Variants?

Yes. If you wish to cancel your subscription, we will not charge you for the next subscription cycle.

What features does the app offer for customizing my store?

The app provides extensive customization options, including text editing, image uploads, print-ready files, pre-designed templates, and a clip art gallery. It also supports custom fonts and variant design editing.

Can I preview changes before publishing them?

Yes, you can preview all your customizations before finalizing and publishing them on your store.

Is there a limit on the number of products I can customize?

No, there is no limit on the number of products you can customize using ScalePrint Designer & Variants.

How do I receive support for the app?

We offer 24/7 support through live chat, email, and an extensive FAQ section. Additionally, our customer success team can help with setup and troubleshooting.

What are the subscription options and pricing?

We offer different subscription plans to fit your needs. For more details, please refer to our pricing page.

Are there tutorials or guides available for using the app?

Yes, we provide a comprehensive guide, video tutorials, and a knowledge base to help you get started and make the most of the app.

Does the app support multiple languages?

Yes, the app supports multiple languages, allowing you to provide a localized experience for your customers.

What happens if I encounter a bug or issue?

If you encounter any issues, you can reach out to our support team, and we will assist you in resolving the problem as soon as possible.

Can I use the app on mobile devices?

Yes, the app is fully responsive and optimized for use on both desktop and mobile devices.

Is there a free trial available for the app?

Yes, we offer a free trial period for new users. Check our website for the current trial duration and offer details.

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